Course Overview
This course addresses ways to identify your readers and to create messages that convey the appropriate tone for different reader roles. It also outlines how to write effectively for the three most common reasons for writing a business document—to inform, respond, or persuade. This course describes ways to make your writing clearer. Specifically, it covers the importance of using short, familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases. This course highlights the importance of editing and proofreading your business documents.