Course Overview
This course covers the basic rules for answering a customer call, including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information, using your tone, and being able to empathize and be sincere with the customer. This course also describes way of reflecting or adapting to your customer’s style. This course explores who internal customers are, the expectations placed on serving internal customers, and how to treat your coworkers as you would your external customers.